Our Reviews

Great service

Buying my first Buick was a good experience. Looking forward to maintenance checkups & hoping it continues well.

Always fast and friendly. Marc Miller is the best and Robert in service is so dependable and knowledgeable.

Terry was great. He gave me everything I asked for.

They made the process very

From start to finish, it was the easiest and nicest experience buying a car I have ever had. Lane the salesperson was extremely helpful and knowledgeable. No high pressure. What was really awesome for me was the sales manager, Steve. He actually came out and met us, introduced himself and was a part of the negotiation. He did not act like some Wizard of Oz character hiding behind closed curtains or walls like most sales managers I have dealt with. Even the finance manager was not high pressure when it came to the extended warranty option. I have actually walked out of other dealerships when it came to the extended warranty option as I felt like they were pushing a time share. All in all, it was a very easy enjoyable experience for me and my wife. I am definitely going back and will use their service department when needed for oil changes, etc. I am also passing the word on to others of the experience I had. Great work guys, it's customer satisfaction that matters most. Steve Eaton

The service was very good. They had the part and put it on in the time that they estimated. I was very pleased.

Always friendly and professional service !

Knowledgeable & friendly.

It was fast and easy

Pleasant staff...

Service Center was prepared and ready to start work upon my scheduled arrival. Work was completed without delays. The car came back to me in great working order. It was clean and no evidence of any work that needed to be done. Thanks.

Fast reliable

My husband brought the car in for a recall. He sat there for three hours and two days later the warning popped up again. Something screws up every time we bring a car to the dealership. Not happy.

We absolutely love working with Terry Chick at Marc Miller!! We have always had the best experience with them anytime my husband and I or my parents have purchased cars!!

Appreciate the shuttle that brought me home after leaving my car and picking me up when work completed.

It was good and fast service

fair and honest and professional

. . . .

I am highly impressed with the staff at Marc Miller staff. The manager returned my email when I was on your site looking at suv's. He texted, called, and gladly answered any car finance questions. Lance, my salesman is incredible. Lance's knowledge of every vehicle is outstanding. Lance brought several suv's to me until I decided on the rims and the color of the car. Lance was patient, and professional and made us feel comfortable without pressuring us to purchase a vehicle. The financial salesman had a good sense of humor and made me feel relaxed yet I could tell he is a pro at this job. The woman at the front desk is quiet yet friendly. I must say she greeted with us a smile and was friendly. She told us if we needed anything just to let her know. Very nice lady. Everyone made a lasting impression on my decision to purchase a car from the Marc Miller dealership. To my surprise, my sister and my cousin purchased their car from Marc Miller. The two-hour drive from Arkansas to Tulsa was well worth the drive.

The entire process was so easy, everyone was very helpful and knowledgeable

Our sales rep was easy to deal with and got us the deal we wanted. He was very friendly and answered all our questions and the process went very smooth.

Great experience and service from Jorge! definitely recommends to work with Mark Miller GMC

Car is properly aligned and turning the brake rotors to car solve the shaking problem.

Soooooo much better than Ferguson

Everyone is so courteous and kind!

I really enjoyed my experience at Marc Miller! They really worked with me and my needs! I would recommend them to anyone!

Marc Miller is the only dealership that truly employs a hands-off selling approach. They know there stuff, and are happy to assist at any time if you ask, but won’t bug you like other dealerships. Very competitive on pricing, and made us the best deal in town.

Great service. Rob takes good care of his customers

Had a screw in my tire. The service team was willing to work me into their schedule as a drive-up to fix it. And, it took a whole lot less time that I would have thought which I appreciate.

The only thing I would ask is to be opened on Saturday's for your service department.

the five stars I gave was because of Robert in service. He is always willing to help take care of your problem as soon as he can so your without a vehicle for the least amount of time.

It was a great experience! In an out in one hour oil & filter change, and they washed my car! Robert stayed on top of my appointment and updated me while I was waiting on it. Thank you for giving great service!

I had a wonderful experience at Marc Miller dealership from beginning to end. Lane helped me to find a vehicle that I am very happy with and I felt that the whole transaction was very honest and genuine. I appreciated the teamwork that he and Eric used to make sure that the process was taken care of in a timely manner.

Very good experience very laid back no hassle sale.

Professional and courteous. Timely repair and great explanation of issue.

Appreciate all they do for me.

Quick and easy!

I saw the new Enclaves. Beautiful!

We brought the truck in previously with the same problem and you did nothing on that one at Marc Miller. This last one you could not get to us for 3 weeks saying you had a shortage of mechanics. Who cares, get better management and get more mechanics. I sent it Kevin Grover GMC and they found the problem and fixed it in one day. I will not be using Marc Miller anymore.

Took the truck in for oil change, tire rotation and a recall item...all completed and done well!

Smokes the BA competition 10-1!!

Went to the dealership without an appointment because my low oil alert was coming on, Andrew checked my oil and found that it was low. They were able to fit my car in for an oil change and I received a call back a few hours later that it was finished.

Car looks great. Delivery was as promised.

Staff courteous

I was low balled by 5000 on my trade in. It's said because I trusted Marc Miller this was my second time buying from the. It my fault for trusting 🙃

Only came in to replace rear wiper and took almost an hour.

The experience was fine and what I expected.

Both Robert Murray and Greg Grossman were patient with me, understanding of my concerns, and available to help figure out the best steps to get my truck back to me in working order.

The oil change was quick and the accessory install was done professionally and as quick as the oil change. We have been, and are still, completely satisfied with our Marc Miller experience.

Great Job!!!!!

Nice service people. Fast oil change and tire rotation. I was able to use my discount from the e-mail.

Great service makes a good deal better

Andrew B. was helpful and greeted me with professionalism

They were very nice. Robert said they had to order parts for my suv.

Okay

The salesman was direct and straight to the point and worked diligently to move the buying process along.

Friendly, professional service.

There was a problem with the OnStar appointment scheduling, but Andrew worked it out and got me in with little wait time.

I needed a set of tires. I talked to service department and was told that the tires would be in on Tuesday 22 April. I arrived at 7:00 AM and waited until noon before I was told that the tires had not arrived. The tires would be ready for installation on 23 April. I arrived at 7:00 AM. I wouldn’t leave the dealership until after 2:00 PM. I spent 12 hours over two day period waiting with little to no contact with anyone, until I started asking questions. Several excuses I finally received my bill which I paid to a very unfriendly person. I am going to buy another car soon but it will not be at Marc Miller Dealership. In fact, all my service work will be done elsewhere. If this survey is actually read, I challenge you to wait 12 hours for services that should have been done in three hours.

Work done same day

Polite and prompt service

Did a great job. Let me know exactly what my next service needs.

Went for oil change. They rotated the tires and washed the car . I forgot to tell them they did it without being told. Great job

Terry Chick and the crew as always top notch. I’ve bought several from him over the years and he always delivers with perfection…… Highly recommend Marc Miller and Terry ,

Always great to deal with. Gary Smith, Steve (sales mgr), and Terry Chick ( our salesman) were awesome and found us the perfect truck. David Phillips was great in finance. Will always recommend these guys and Marc Miller GMC. Already told a friend who is looking for a new truck to go see Terry. Great salesman and managers. Have always been easy to deal with.

Visit at dealership ok, not happy I paid $66k and it has 20000 miles and I am having to drive car around with a/c not working and fan racing because of a part that is on back order with no ETA. I need it fixed!

Great service and valid suggestions to keep the vehicle on the road.

Great salesman, no hassle

The original job was to replace tires with new Good Year tires on my granddaughters car. I did not notice until some time later that Firestone tires were put on her vehicle. When I talked to Tom about it he said I asked for Firestone but Firestone was never mentioned in our original conversation. I don't like Firestone tires and would never have agreed to them. I first asked about Michellens but he mentioned they had Good Year tires that were a little less expensive so I agreed to that. He said he would talk to his service manager and call me back but didn't. So I went to the facility and talked to the service manager personally. At first he said they couldn't replace them because It had been too long. I told him the car had been in a shop for repairs and I didn't notice the tires until I picked it up from that shop. The manager agreed to replace the tires for the difference in cost which has been done. I guess if I ever buy tires there again I'll check to make sure I got the right ones

Thank you for a great buying experience.

My son took the car. He said all was fine

Everyone was so nice & the job was done in a timely manner. Very pleased with their service!!

Robert Murray is the best of the best! I always go to him & have done so for over 20 years. Am pleased overall with your dealership.

The truck on your lot turned out not to be the one for me. Mike H. found one that suited my wants and needs. thanx Mike

They said on my paperwork there might be an oil leak but no one said anything at dealership or offer any solutions.

Very friendly staff. Service was quick

In for an oil change and everything was done as I expected.

Fast, friendly service.

Got me in right away. Clearly explained the plan to diagnose as well as the results. The shuttle did not show up after an hour so I found another ride.

We've always had good experiences at Marc Miller. I think they need to give their loyal customers that buys vehicles from them a discount on oil changes. The other dealership in BA gives a good discount on oil changes.

Lane w

I like paying before returning to dealership to pick up car.

The service manager, Greg Grossman, was excellent and very helpful with our lengthy issue. I appreciated his time and effort to provide prompt and detailed updates. Thank you to the service technician(s) who spent so much time troubleshooting the issue.

Everyone was I talked to was polite and helpful. Mr. Vaughn was very helpful in explaining the process of what was needing to be done to my vehicle. He explained the price to get started, which allowed me make decision on when I could afford to have the vehicle serviced.

I was greeted quickly and told it would probably be 1- ½ hours and I decided to wait in the waiting room. It was mid morning and I found the waiting room clean and tidy with fresh coffee and donuts, plus bottles of water available to the customers. The customers seemed to be having their service done in expected time frame. I enjoyed a cup of coffee and read a little and my vehicle was ready in just over an hour. As usual my vehicle was clean inside and the maintenance service I had done was completed. I always have good friendly service, which keeps me coming back. Very happy with Mark Miller Buick.

Quick and helpful

Robert Murray and the entire service department is Awesome! They are one of the main reasons why we purchased a new vehicle there and possibly will again in the future!!

On June 12, 2025 I had an appointment to get a oil change, I call the dealership 1 hour prior to my appointment to see if they had room for me to come on in to get an oil change, the gentleman that I spoke with said " Oh yes we do come on" so I went straight over. When I arrived i pulled my car straight in the garage to be help, after sitting there for 2 1/2 minute and getting out of my car for someone to come over to help me, every one was sitting around talking with each other, I said politely "excuse me I am wanting to get an oil change" one guy approached with an attitude (to me) do you have an appointment I said politely " how are you, and yes I have an appointment, he then ask me " Are you staying and waiting on your vehicle " yes I am. I got to Marc Miller at 12:48 pm, my appointment was not until 1:30 pm ( I was not that early), they said it would take about 1 hour to 1 1/2, I said no problem. I sat in the waiting area for over 2 1/2 hours. When I approach the counter to speak with the cashier, to let her know i had just got a diagnostic text stating that the tire pressure on my car was low, she rudely said "Do you need something, I don't have your paperwork yet" i tried to explain that i had just received a text stating this information, " when i get your paperwork I will tell them" Well she did not tell them anything. after about 10 min. seeing my car in the garage ready to be check out to go home, I went to the guy that checked me in and told him the same thing about my tire pressure was low, and her said " oh that happens when they rotate the tires" I said Ohh Ok, but I just got this text while my car was sitting here in the garage. He said " Its fine". So when i when to check out and pay for my car, upon returning to my vehicle the tire pressure check was displayed on the screen, I tried to get a couple of the workers attention to see what I was seeing, they seemed irritated that I asked someone to please come look at my tire pressure, one guy said that should have been check when they rotated the tires, " I said correct" then another guy called someone to come and put air in my tire. At no time did I ever speak with an associate about my vehicle and if they might have had any concerns. I'm over it , It is so much Marc Miller himself can give me a call if it even matters.

Mike Harwell helped me a lot and listened to what I wanted. He wasn’t pushy and made the experience buying a vehicle, stress free. I will recommend your dealership to anyone that is looking for a vehicle.

Everything went as it was suppose to. Had appointment at 11 got in on time.

I bought a car over the phone from Arkansas and they made it very easy for us. My salesman Lane was very helpful and walking me through the process, features, and financing.

Our 2025 Buick Enclave was due for service. Made an appointment and we were in and out in just over an hour. Clean and comfortable waiting room and had a free cup of coffee while we waited.

This is the second vehicle we've bought from Marc Miller. We love working with the dealership. Everyone is great. Our salesman on both vehicles has been George. He's great. No up selling or games. He listens and looks for the best option for your needs. The guys in finance dept are great too. We will be back to Marc Miller when we need our next vehicle.

George the sales person was very professional. One of the best car buying experiences I’ve ever had.

Clean and polite

Quick and easy

The salesman Mike was terrific. He explained everything. The new car manager Eric was great. The Finicial guy was excellent.

Everything went well

Oil change and tire rotation was fine. Asked to top off DEF and they didn't so had to do that before leaving. Couldn't find paperwork but that wasn't that big of a deal, just a delay. They told me nobody knows why the radio goes out on these vehicles so no fix.

I went in to get oil change and get my ac blower replaced and there’s wires showing under passenger side dash and check engine light is on now.

My experience was very good and helpful,really great service manager.

things went real smooth as always . my car was checked out faster than thought , ( Trans. men have alot of work to get to } . Car seems to be shifting like it should be .

have been on social security for an while,,, easy for me to have inferior financial attitude and worry,,,am glad took vehicle there and was worked with very well, have no worries that the job got done right,,,ifin you intend on keeping your vehicle for many number of years,,,, surely needs quality check up every now and then,,,,and appreciate very much the quality of service from this company,,,, thanks,,, Bob Whitmire,,,,2025,,,,,,

Excellent service from the sales staff! Could speed up paperwork tho!

I bought a 2025 Terrain and it was one of the easiest car buying experiences I’ve had.

Bad customer service. Uncomfortable atmosphere. A man, possibly a supervisor was yelling at a colleague in front of everyone in a very angry manner. One person on the phone tells us one thing then we get there and we are told completely different.

Listened to my issues

If every business I contact 'requires' I complete a survey after service,- then make it worth my time. I do not consider satisfaction surveys a condition of doing business - and I'm getting a mite tired of constant survey demands.

It was a poor experience. It took over an hour and a half to have my oil changed and at least 20 minutes of that I spent watching my finished truck sit waiting for the service manager to file the paperwork. In fact, I had to leave the lobby to ask about my truck which finally prodded the service tech to mosey over to finally get my paperwork turned in. I could have been gone 30 minutes sooner had he been doing his job. Very frustrating.

Always a pleasure working with Steve, and Angel and Eric did an amazing job as well.

Staff are attentive and professional

Robert Murray went out of his way to make sure everything was done correctly in having my vehicle serviced. He was very kind, courteous, professional, and helpful, in all things he did. Thank you, Robert, for all you do!!!!! Marc Miller is lucky to have a caring person such as yourself!!!!!!!!!! I would definitely recommend Marc Miller to everyone!!!!!!!!!!! Thanks again. It has been a pleasure doing business with you!!!!!!!!!!!!!!!!!!

I was able to make a deal in the first 30 minutes of being on property. After research and time spent with other dealers, I had a good idea where I wanted to be on price and Marc Miller was able to get there very quickly without going back and forth for hours like other dealers.

The repair service was very slow. I had 2 maintenance scheduled and it was not done in a timely manner. ended up doing just one of the scheduled maintenance because I was running out of time for an appointment. Now I will have to reschedule again,

It was quick

Always professional and honest. Would not but anywhere else. Steve and Eric were a pleasure to deal with and I highly recommend Terry Chick as your salesman. Mark Miller for the win

Quick, easy transaction. Great customer service. Great, no-haggle pricing with the best deal around.

Quick, friendly, complete service from the service advisor to the payment person. Excellent service

I made an appointment to have oil changed/tires rotated/new wipers. When I showed up my service advisor told me it would take about an hour. It took over two hours to complete these tasks. When I got home, I noticed on the invoice there were two service items recommended, and it showed I declined service. No one mentioned these items to me while I was there and based on a follow up call I made to my service advisor it sounds like I need to have one item prior to my next oil change. Now I have to make another appointment and another trip to your dealership to have this service item done.

Very professional, great service, and easy process.

They are always friendly and efficient

Great

Under the circumstances I wanted the dealer to repair my car vs. a local repair man. I am so glad I trusted them. Andrew was very helpful and helpful. He and the staff suggested everything that we might need to have done to try and eliminate issues in the future. Hopefully the repair took care of everything. Since all the work was quite costly, the nice young lady at the payment counter kindly gave me a $100 discount on the work.

Great communication, service was fast.

Robert is amazing to work with. He didn’t have great news to share but was kind and patient with me when I asked 2000 questions.

Terry Chick has a customer for life. He was professional, helpful, thoughtful, and a pleasure to work with. I’ll be back.

Work completed in a timely manner and excellent customer service.

Quick fast and efficient

Everything went great at service. Done by appointment got me in and out real efficient

Excellent service.

See our 7 previous reviews if you want to see why we bought our 8th vehicle from this dealership !

Very easy to do busy with, no pressure. Jorge was great to deal with and did everything he promised

good appt, good greeting, good service, my vehicle was returned looking good

Robert the service advisor was great in scheduling the visit. He let me know during the appointment that there was a software update and they could take care of it if I had time. I appreciate him asking first as sometimes they can take a long time. Robert Griffey did an awesome job handling the service and was quick and efficient! Excellent work!

Great! Service

No problems All went well Excellent service

I had a 1pm appointment to rotate my tires however my car was not taken in for service at the time of appointment but put in line behind 4 other cars. When I called to make appointment I asked how much it would cost and was told $14.99 but the invoice showed $19.99. No one could explain why and because she had already processed my payment she was not able to credit me back without the service tech generating additional paperwork so he refunded me out of his own pocket which I appreciated but not fair to him. I drove an hour one way for this service, not doing that again!

My mother-in-law (and he friend) agreed to take my vehicle in for a driver side airbag recall notice. She checked in at the service department, decided to partake in the free coffee, used the restroom, and didn’t even finish her coffee when they said they were done. That’s service!!! My mother-in-law was impressed!

Always been professional, as expected

I have bought 8 cars over the last 25 years and buying from Marc Miller was the best experience I have ever had. Everyone was friendly and helpful. Nobody was pushy or made me feel uncomfortable. I am a loan officer, and I will definitely recommend Marc Miller to anyone that is shopping for a vehicle.

No eye contact when talking. Always saw the back of his head. No good customer service

Service advisor was great to work with

Friendly staff

Easy to work with. Solved a huge problem for me

Great service. In and out in less than an hour

Efficient

Scheduled with Tom on phone. Got me in the next morning.

From email reminder with info from on star to setting up the appointment was smooth thru the service work and checking out and paying

They explained everything I needed to know about my car.

Robert Murray always takes AMAZING care when we need service for our cars!

When I got there I went to the oil change instead of the body shop because that's where I'm used to going. I will never make that mistake again. When I told the gentleman what I needed he told me to go over there he started to walk off and I told him I had a few questions. I begin to ask questions and he wasn't having it he told me to just go over there (Not a nice person). I don't know his name but I know his face and I will never deal with him again.

My experience buying a 2025 Buick Envision from Marc Miller Buick was amazing. Jorge was the best salesman; he didn't push, was willing to work with me, & completed the process in a very timely manner. Everyone at the dealership was respectful and willing to help in any way they could. Will highly recommend Marc Miller to anyone looking for a GM vehicle.

Friend about specials you had going on. Filled out credit application and was contacted by salesman Jorge Hernandez. Once credit application was approved every thing fell into place perfectly. Jorge was extremely helpful. Jorge answered all our questions and got us into a new encore. Look forward to calling Jorge for our next vehicle

I made an appointment to have my oil changed and it still took over an hour and a half to complete the process.

Friendly, honest, thorough, and detailed. The work was completed quickly and the communication was excellent.

Totally satisfied with the service I received at Mark Miller GMC. They did a great job fixing the repairs, were very helpful and kind. ( If I had a complaint it would be gettint someone to answer phone calls in the departments).

Lane did a great job and was able to answer all my question. We were so happy with the service and the car.

I recently experienced a minor oil leak in my vehicle. Upon visiting the dealership, their technicians promptly diagnosed the issue and completed the necessary repairs within a one-hour timeframe.

Transmission went out. Robert was amazing as usual. In and out quickly

I brought in my Yukon to repair a tire sensor. I did not have an appointment. You made the repair in a little over an hour. Thanks Great service

Service was fast. Comfortable atmosphere.

I appreciate the call I received to tell me the recall part was in and my appointment was scheduled the very next day. The work took only about an hour.

Na

Appointment was very easy to schedule online. They were ready when I arrived. Staff was friendly.

It was very pleasant and efficient.

Robert is the service department was very helpful and courteous.

It would be nice if someone would guide you into the service area. There were people grouped talking while I was in front of the bay doors. I didn’t know if I’m supposed to pull in or wait. Also, it took 2 hours for an oil change, tire rotation and filter change. It normally takes an hour so this was a little ridiculous. I went and asked how much longer and guess what, “looks like they just finished”. Then it took 30 more minutes before I actually left. You guys are across the street from my office but I’m not sure I’ll be back. I use Ferguson for my wife’s car and feel they are way ahead.

fast, professional and friendly service each and every time!

Work completed as needed

Nice to not be subjected to upselling

No complaints from me!

First oil change. All went well but didn’t get to talk to anyone in service with a couple of questions My salesman was on vc but will go back later and talk with them. All good!!!

Started truck buying process online with Jorge and quickly led to a deal. Financing allowed me to do a sign and drive promissory note (which was nice) and once financing was complete with my bank, drove to dealership, paid up and that was that. Just an overall pleasant and easy process.

The service team did a great job with my wife's Yukon! She is very happy with her new breaks! We will refer all my friends and family!

Arrived on my appointment time didn't get out of there till 2 hours later which just an oil change and really have a good experience especially with my advisor being the first time being there I don't think I want to come back to that dealership

Everyone at the dealership was very courteous, knowledgeable, and professional in this transaction. I am completely satisfied with my recent experience at Marc Miller Buick~GMC.

Everyone was very nice and welcoming. Lane was out sales rep, he was very knowledgeable and not Pushy at all

Everyone was courteous and professional. Everything I had done took a couple hours more than expected. I came in for an oil change, the service tech asked if I wanted to do a coolant and brake flush without telling me the price. I agreed thinking it would be in the $100-$200 range. The final bill was $950!!! WAY more than I was expecting to pay. When I asked her about it she just said “sorry” and walked off. You should really tell customers the price upfront!

Lance was very knowledgeable and low key. He allowed me to shop at my pace with no pressure and was available for questions with a well thought out and understandable answers. He knew his product and was very approachable and patient.

Our sales consultant was extremely helpful and a delight to work with! He demonstrated trust immediately and was anxious to make sure we were satisfied! We would work with Mike again in a heartbeat and encourage others to seek him out as well! The finance side was amazing too! NO hidden fees or add-on charges. What a relief to not be hit with that as we were signing papers! Well done!

FAST FRIENDLY SERVICE

Quick

The staff at Marc Miller were courteous and efficient.

The waiting room was dirty. People were more concerned with their break times instead of focusing on the customers. I brought our Buick in for its first oil change, took longer than anticipated.

Great service

The team was great, they helped me out with everything and was an overall great experience.

We were pleased with the service and information we received from Angel Hernandez, your New Car Salesman. Your finance department made everything simple to understand and quick to address all matters. I am looking forward to your service department continuing the excellent service in the future.

Great experience and I love my new car

Always helpful

Excellent service

For the second time- the "computer" wouldn't allow them to use my points so I had to pay full price- why do I even have these stupid points if I can't use them. I'm not going back ever again- also, it takes FOREVER even when you have a scheduled appointment.

Robert is always great to work with; knowledgeable and responsive.

I was amazed at the ability of everyone

Great service

The dealership staff was very patient and professional

For 9 years I have had oil changes done at the dealership every 3k miles without fail because I have the Engine guarantee. When I began to have timing chain issue, I was advised by Robert Murray that my guarantee was void because for the last 3 changes something was not added. When I asked who was responsible for that he stated the the technician and I the customer were at fault. He said the tech should have added it and I should have made sure it was on the receipt. I have never in the 9yrs of owning this vehicle, been told that I was responsible for making sure the technician did there job. This is the worst example of customer service I have ever received. This is the 3rd vehicle I have purchased from Marc Miller and it will be the last. Robert Murray's audacity to blame the customer is disgusting.

Thanks for the quick Oil change. Even though they were short personal at service check-in the two left hustled the best...

It's important to have a service writer available when departing to make sure there is nothing more needed from the customer. Also have the seat and floor protectors removed prior to customers getting in the vehicle.

The vacuum job was only a quarter done. They didn't do the driver side at all they didn't do any of the seats. Didn't do any if the backseats at all. Just a very poor job.

My salesman Lane was exceptional. He worked with me and got the Denali we wanted. He made sure it had all the options we wanted and got it dealer traded. He also took care of all the window tint and paint protection film so it was ready before we bought the car. Very happy with the service.

Jorge was great, Great Service

Great buying experience!

Dropped off my GMC for an oil change, work was done in very reasonable time.

Lane did a fantastic job, helping me find and purchase my new GMC. I likely would not have found the 2025 model, with the exact options that I wanted, had it not been for Lane. I purchased my new truck from Lane over the phone, sight unseen. However his straightforward professionalism, gave me much confidence in the deal. Everything went smoothly and as expected, when I took delivery. In the time that I had for the vehicle orientation, Lane was very knowledgeable of all the features and operations and explained them in detail that was easily understandable. I departed as I planned and had great 300 mile drive to my destination. I once again want to thank Lane and everyone at Mark Miller GMC, who made this one of my best vehicle purchases ! Randy McKee

My only complaint is I was told, when I bought the new truck, that if I ever needed service, I would get a loaner car. I was told no loaners were available and they only had a very limited number of loaners. This meant I had to miss a day of work because I had nothing to drive.

Great communication by service department.

Took two days but the work was done on the engine recall. I hope it fixed the problem with the crankshaft and bearings with just a change of oil viscosity.

Oil change. As always fast and professional. Always a shout out to Robert in service. He goes above and beyound.

Robert is a great service advisor

I always receive great, friendly service. They do an excellent job detailing my car also.

My appointment went great. In a little over an hour, the work was completed including a detailed explanation. Great job!!!!

Very informative and helpful.

Always helpful and courteous

I appreciate their quick service.

Ready as promised

Huge thanks to Andrew & his very capable service team -- we might've finally solved the phantom computer shutdowns that've been haunting us during important travels coast to coast, involving expensive, majorly interruptive towing events to different dealerships!

did a good job

Quick service and nice people

April was amazing! She was very kind to my daughter and me. My daughter is very curious and talkative, and she answered her questions and laughed with her. She will be the reason I will keep coming back

I was in and out in 20 minutes for an oil change and tire rotation.

Great atmosphere and fast, friendly service.

Great Job very fast

Service at the dealership keeps my car running smoothly. The employees are courteous and take time to explain what my car needs.

I really appreciate a clean car, however I have been very displeased with your service department upon returning my vehicle after service. My last two visits 2024 GMC Terrain and my 2025 Buick Envision both returned with greasy fingerprints on the hood after an oil changed. Please ask your technician to take pride in customer's vehicles. Thank you

Very good to work with

The service was excellent, both scheduling a time for service and the process. The service dept was also able to replace a missing part on my vehicle which I was also thankful for. Oil change and a repair done in an hour or so, good service and work!

I was able to bring my vehicle in right after lunch and get it back the same day even though several services were performed.

In and out

I always have helpful and friendly service at their service station. Their team actually cares about their customers as people, not just a pay check.

You have an excellent customer service and I love coming there because you take care of your customers

Clean and April was kind and knowledgeable

Employees were courteous, prompt and completed the work right. And above honesty. We appreciate good service.

Excellent service, courteous

Great employees who always do a great job, I tell everyone to go there.

Great service.

It was quick, excellent customer service.

Took truck in for a scheduled appointment at 12:30 for an oil change and was told it would be done in 45 minutes to an hour. I checked back at 2:00 and was told just a few more minutes which turned into another hour and a half. Didn’t get out of there until about 3:30. I’m not good at math but I believe that’s 3 hours for a simple oil change that was actually scheduled.

I very much appreciated the customer service April provided. This was my first experience with April. I told her that I needed her as my Service Advisor going forward. She was patient and persistent in working with the warranty company. Her communication with me was excellent.

Fast and complete l

Everything went fast and efficient.

Robert and his team always take care of me. They let me know what needs to be done to keep my car safe and running smoothly. I drive a lot of miles and my car is my friend !!! :-) And so are Robert and his team !!!!!

Pretty quick

We love shopping for our vehicles at Marc Miller. Everyone is always very helpful. We have worked with Mike Harwell, Steve and Eric several vehicle purchases and have always had the best customer service.

I had an excellent experience. The staff was very accommodating. In all my years of buying a car, this was by far the fastest and most efficient process I have experienced.

Got a good deal on tires for my truck.

Friendly and fast!!! Great Job

Service department didn't hold up to the anticipation on a routine vehicle check 🙄

You were able to diagnose and repair the problems in short order.

What I exected from a good dealership

Great experience! Our salesman did great! Smooth process.

Sales person (Lane) was very helpful for both myself and my wife during the process. Everyone answered all questions, and helped us get the deal done

Like the text & email responses when car ready.

Car repaired as promised in timely manner

Quick and friendly

Would give a 6th Star if I could. Went beyond for me on my New Envision

Great service and we didn’t have an appointment.

We were shopping all around town trying to find the best price, looking at different makes, dealerships, etc. At Marc Miller Buick-GMC, we found the most honest salesman in George and the best deal. All straightforward, making it one of our easiest vehicle purchases in over 25 years... that says a lot.

Timely. Courteous. Expert efficiency.

Outside of the fact that it took TWO days for my car to be finished when it was supposed to be done, because someone in your department broke a hose, and the fact that it was then discovered that the radiator had a split in it, which in turn caused the cost to go from $1300 to $1800.....everything went well.

From drop off to being done, I had an oil change in around 30 minutes. Great job guys!!

KIND 8 COURTEOUS

I brought my vehicle in for a reoccurring issue where the check engine light is staying on. I was charged for diagnostic work, yet they could not replicate or fix the issue. This is not the first time I've been charged for diagnostic work where the issue was never resolved.

The staff were polite and respectful, but I was disappointed to learn the transmission flush they recommended isn’t what the Buick owner’s manual specifies. The manual calls for a fluid and filter change, but I was advised otherwise. I trusted their certification to follow GM’s standards. I hope Buick ensures their dealers recommend manufacturer-approved procedures in the future.

Always a honest fair deal

They honored the appointment time and were able to complete the oil change, tire rotation, and inspection in under 45 minutes. The only negative point is I did not receive a hard copy of the inspection, and the digital version had zero check marks or comments (tire tread depth, fluids, etc).

Robert Murray , the Service Rep. was professional, knowledgeable and friendly. The work was completed quickly and professionally.

Oil change completed timely.

Destiny went far and beyond customer service. I truly appreciate her assistance in helping me get my rewards reimbursement. I am very disappointed in the rewards department, which I did express to them via email, which took an hour and a half. This includes the rewards department disconnecting the call after Destiny was placed on hold. Also, Advisor, Andrew Browning was concerned and patient with me. I appreciated this.

Quick, good honest service

Mike did an excellent job working with me to get the truck I wanted. The experience was easy and I would recommend the dealership to my friends and family.

I have bought several Buicks from the Marc Miller dealership, and Mike Harwell has been the person who helped make it an easy and pleasant experience.

We had a great experience at Marc Miller Buick GMC . Steve L. , Jorge & David took very good care of us , we expressed what we were needing & looking for & they met all of our expectations. It was by far our best Car buying experience.!! I would highly recommend Marc Miller Buick GMC !

Professional

I took my vehicle to service for a grinding noise in the front. They did great and had good communication. My only complaint was they asked if I wanted a complimentary car wash. Normally I say no because I detail it myself but, I went against my better judgement and had them do it. Now I’ve got scratches in my clearcoat. It’s on me though, I know better.

I came in for a new set of tires for my 2020 GMC Sierra. They installed my new tires on someone else's vehicle. After I paid for my job they tried to give me the keys to the other person's vehicle as well. After I pointed out this information it was corrected but not until I had already been waiting at the dealership for over three and a half hours. Hopefully they did the alignment that I paid for. I also had and oil change done a few weeks earlier and they left the oil cap in the space between my window and the hood. I didn't notice it for a few days. Thank goodness it hadn't slid off before I noticed it.

Excellent all around service, Jorge O. Hernandez was amazing, I've been to dealerships and didn't feel well about doing business with them, but he went out of his way to make me feel comfortable and not rushed into making a big decision, that's way my biggest preference. I thank you all for the great customer service and more

Robert was very professional, thorough, and clearly explained what had to be done, the cost and timing

they found the problem quickly and fixed

Robert Murray is awesome

Customer service was spot on. Smooth from start to finish.

Won’t go anywhere else

I had a 11:30 appointment and I arrived 11:00. Service advisor took the car and he came back at 11:25 and asked if I would my car washed. So what do you think, was I a happy camper.

Everything was done in a very fast time.

They contacted my extended warranty company and work with them to get my truck fixed.

Quick and easy, the service representative Robert Murray took care of my needs in a professional manner

When I arrived for the scheduled appointment, the service began immediately and was accomplished expeditiously. The service representative was personable, knowledgeable and took the time to fully explain the service recommended and the cost. Upon completion, I was provided documentation as to the work completed, the additional inspections made and future service that may be required. The car wash was also appreciated.

Thanks for the repair of my truck… very quick considering the labor… may need to trade soon… need a 2026 SLT soon…

Oil change and tire rotation. In out in 30 minutes. Thanks Tom

I was able to call and arrange an appointment for my 2025 GMC pickup. All went well and I used my free oil, oil filter from GM

Was ready for my appointment at 7:00 a.m. had me back on road in a little over an hour

Always fast, friendly service.

Always a good experience at Marc Miller

Everything went great they got right on problem.

Great service. Very professional and was fast.

Lane Gaddy was excellent...start to finish

The process was so easy from start to finish and we love our new Acadia!

Mike was absolutely the most professional and kind salesman. From beginning to end. He did not push or hassle. He was eager to accommodate and get us the best deal and exactly what we wanted. Miranda in the business office was also very professional, quick and efficient. Overall the best car buying experience I've ever had in years of purchasing vehicles at dealerships. I highly recommend!!!

Well done as usual

QUICK SERVICE AND ROBERT LET ME KNOW AS SOON AS MY VEHICLE WAS DONE.

Steve Laymeyer was great to work with on the purchase of our 2026 Yukon Elevation. Angel Hernandez was very knowledgeable about operating the Yukon. Both were very accomidaring and professional. Overall, one of the best purchasing experiences we've had!

Service advisors were kind and my service was quick.

Very professional and knowledgeable, Jorge and Steve were very pleasant to work with.

I’m not a huge fan of going to dealerships, but you guys made the process about as smooth as possible. Lane was great to work with and so was George. Definitely coming back for the next purchase.

Wonderful

Robert in service is the best person to deal with. I have been with him for years and he always takes care of my car and explains everything before they do any work. I would trust him with any car problems. Need more trustworthy employees like Robert. I am a widower and he never tries to sell me anything I don’t need.

Robert Murray went out of his way to help getting my ball joints put on my car in very fast time!!! He was very courteous, kind. helpful, and professional , in everything he did!!!!!!!!!!!!! Thanks to the entire service crew for everything they did!!!!!!!!!! Marc Miller is still number one by a long ways!!!!!!!!! Thanks again. Wish all employees a very Merry CHRISTMAS!!!!!!!!!!

Detailed, and good service

Found the right suv we wanted priced very good Steve general sales manager and salesman Mike excellent help finding the right one for us. First new car bought .I retired as G.m. tech 45 years

Service was fast and reasonably priced.

Was just an oil change

Customer service really felt lacking this time. Communication is poor. I felt I needed to call for any updates because I did not receive a phone call when told I would. When I picked my car up, no one told me what was done or what the problem had been. I asked the girl at the payment counter, and she obviously didn’t know. She told me my car was outside ready for me. It wasn’t. I had to find someone to go get it. It wasn’t washed. When he brought my car, he offered to wash it, but I didn’t have time to wait. I have dealt with other dealerships in the past, and sadly, the customer service here just does not compare.

Pleasant staff, efficient timing. Also appreciated the service reminder.

Good communication and willingness to negotiate. Easy sale

I was greeted immediately upon arriving at Marc Allen Buick-GMC, and the entire experience only got better from there. Steve (manager), Lane (sales), and Miranda (finance) truly went above and beyond to make me feel like a valued customer from start to finish—and even after the purchase. This was the smoothest and fastest vehicle-buying experience I’ve had since purchasing my first car in 2000. I’ve bought many vehicles over the years, but I’ve never experienced this level of professionalism, transparency, and seamless service. The entire team at Marc Allen Buick-GMC clearly values their customers and worked hard to get me into a vehicle I’ll enjoy for years to come at a great price. Highly recommend.

First service on GMC truck, service was done on a timely basis. Had an appointment, was going to be late, so called and was told to bring it on in. When I arrived, there were 3 fellows in the service advisors office, 1 just sitting there, 1 playing on his personal phone and 1 on the business phone, Finally the one on the business phone came out and took the keys, to take it back to service, I asked about a paint issue, was told that there was nothing that could be done about it and told me to rub it off with acetone, which I know will remove the paint. When it was done, a cashier asked me who I was and then told me truck was done, not sure how long it had been completed, but it wasn't too long of a wait, Truck was clean when returned to me. Compared to other dealerships didn't seem very professional and some effort should have been made to take care of the paint issue, in my opinion. Will probably be doing my own oil changes from now on.

Everything met my expectations.

This was a great experience.

Great Experience and Communication. Angel and Steve were great to work with and have earned my business for any needs going forward for my vehicle purchases.

It was quick and reasonably priced.

great and fast job

Tom Vaughn has been excellent to deal with. But after getting the truck back on Wednesday, Saturday night the check engine light and reduced power light came on.